FAQs

How early should I arrive for my appointment?

Please arrive no earlier then 5-10 minutes prior to your scheduled appointment time.

Will there be a wait time when I arrive?

No. As we deeply respect and value your time we allow for an adequate change over time in between clients. Please arrive no sooner than 5-10 minutes before your appointment. 

What parts of my body will massaged?

We will have a brief consultation prior to your session to discuss your treatment goals. A full body session includes scalp, neck, shoulders, arms, hands, legs, feet and full back. 

What if I have a medical condition?

We will discuss any health concerns prior to the beginning of your session.

Do I have to completely undress?

Clients are instructed to undress to their own comfort level before their session begins. Throughout the treatment, your body will be fully covered except for the specific area that is being worked on, which will be undraped. For instance, when massaging your arm, it will be carefully uncovered while the rest of your body remains covered, and then re-draped before moving on to another area. Your privacy and modesty are always respected, ensuring that you are never fully uncovered during the session.

Will the therapist be in the room while I undress?

No. Your therapist will leave the room while you undress and get comfortable on the table. Your therapist will knock before re-entering the room to ensure you are ready.  When the session is over the therapist leaves the room while you re-dress.

Where in the building are you located?

Westbrook location: Using the Pool/Gym Entrance located on the far right side of the building we are the first door on your right. 
Gorham location: Use Entrance B on the back of the building. When you get to the top of the stairs you’ll be in a waiting area and your therapist will come out to get you. 

Is there on-site parking?

Yes. Both locations have on site parking lots.

What methods of payment do you accept?

We accept a variety of payment options, such as major credit cards, local checks, cash, Venmo, Cash App, Apple & Google Pay, as well as Centered Massage gift cards.

Is gratuity expected? 

While gratuity is never required or expected, it is always valued and appreciated.

What if I have to cancel my appointment? 
Kindly give a minimum of 24 hours notice if you need to cancel your appointment. Otherwise you will be expected to pay for the time that was reserved for you. 
 

What if my question isn't on this list?

Please contact us directly and we will gladly answer your questions.